We deliver accurate, timely and reliable services within a scope customized to each client's need. Our professionals provide comprehensive valuation services through diligent research, skilled analysis, and well-documented, unbiased opinions. Clients depend on our market-leading services to make informed real estate decisions. These services are supported by five core principles that maximize our value to clients. They are:
- National coverage with local expertise. We provide the broadest national coverage with over 50 offices across the country. Every IRR office is supervised by one of our more than 194 MAI-designated professionals; they are industry leaders who have over 25 years, on average, of experience in their local markets.
- Independence. Our business is dedicated to valuation and counseling - we are not affiliated with a brokerage or accounting firm, reducing potential conflicts of interest. We are known for objectivity and true "unbiased, third-party" status.
- A history of education and innovation. Our professionals’ talent and expertise promotes great flexibility in solving complex commercial real estate matters with innovative thinking to custom-fit solutions. We have a highly skilled and educated team that is widely recognized within the industry for their breadth of experience and competency to tackle any assignment.
- Quality. Consistently delivering the highest quality service is a hallmark of the IRR brand. According to our most current client satisfaction research effort, performed by an independent research firm:
· 94% of our clients tell us that they are satisfied; and nine out of ten of these clients say they are "very" or "extremely" satisfied.
· 72% of our clients say they have referred IRR to their friends and colleagues.
As part of an ongoing process improvement initiative, we actively solicit client feedback and insights to ensure all client requirements are met, and reports are delivered on-time with the highest client service.
Standardized analytics and reporting. We have developed best-in-class technology including proprietary valuation and property database applications. These cutting-edge tools facilitate a standardized valuation process and automate the delivery of uniform, consistent reports while maintaining customization capability for our clients on demand. Implementation of these applications has led to increased accuracy, speed and efficiency during project completion while contributing to increased reliability and improved performance for our clients.